Mastering the Customer Experience

The secret to authentic business growth.

Length: 24:37

I had the pleasure of sitting down with Laura di Franco, founder of Brave Healer Productions, to talk about what most people ignore when building their businesses: the backend experience that turns clients into raving fans (you know I get high off this shit).

We dove into how to elevate your brand from the inside out - creating client journeys that feel intentional, spacious, and delightful at every touchpoint. If you've ever felt like your business is held together with duct tape, or you're exhausted from manual processes that should be seamless, watch our conversation above.

And if you've been thinking about writing a book...

Laura's running her Brave Book 2026 cohort - a year-long accountability program designed to get your first draft done.

Here's what makes it special:

• Weekly writing sessions (3-4x/month, Tuesdays 2-4pm ET) to write together as a community - because writing alone is lonely, and writing with others keeps you accountable.
• A community of invested writers who'll read your work, give feedback, proof your pages, and support your launch.
• 3 bonus business prep sessions to build the business behind your book - because having a book means having a business, and most programs skip this part entirely.
• Self-publishing workshop included as a bonus (in addition to others).

For a super no-brainer price. (We’re talking less than a thousand dollars - with early bird pricing - for a full year of this support).

I'm seriously considering joining. If you've been sitting on a book idea, this might be the year to finally write it.

Learn More + Secure Your Spot.